Privacy Policy - BaliGuided

1. Data Collection: We collect information you provide when booking airport transfer services, including your name, contact number, flight details, and payment information.

2. Data Usage: The collected information is used to process your booking, send confirmations, and provide the requested airport transfer services.

3. Data Security: We implement appropriate security measures to protect your personal information from unauthorized access.

4. Data Sharing: Your information is only shared with parties involved in providing the transfer service (such as drivers) and will not be sold or shared with third parties for marketing purposes.

5. Data Storage: Your data is stored for as long as necessary to provide services and comply with applicable legal requirements.

6. User Rights: You have the right to access, correct, or request deletion of your personal data.

7. Cookies: Our website uses cookies to enhance user experience and analyze site usage.

8. Policy Changes: This privacy policy may be updated from time to time. Changes will be announced on our website.

9. Contact: For questions about this privacy policy, please contact us at account@baliguided.com.

10. Consent: By using our services, you agree to this privacy policy.

11. Data Protection: We take all reasonable steps to ensure your data is treated securely and in accordance with this privacy policy.

12. International Transfers: Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

13. Children's Privacy: Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.

14. Third-Party Links: Our website may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

15. Legal Basis: We process your personal information based on your consent and/or to fulfill our contractual obligations to you.

Account Deletion

You have the right to delete your BaliGuided account and associated data at any time.

How to Delete Your Account:

  • Navigate to the Settings section within the BaliGuided app.
  • Scroll down and tap on the "Delete Account" option.
  • You will be asked to confirm your decision. Please read the confirmation message carefully.
  • Upon confirmation, your account deletion process will be initiated.

What Happens When You Delete Your Account:

  • Your account profile and associated personal information (such as name, email, phone number) will be permanently deleted from our active systems.
  • Your booking history and other app-related data linked to your account will also be permanently deleted.
  • Please note that this action is irreversible. Once your account is deleted, you will lose access to your booking history and other account features, and the data cannot be recovered.
  • Some anonymized or aggregated data may be retained for analytical purposes, but it will not be linked to your personal identity. We may also retain certain information as required by law or for legitimate business purposes like fraud prevention.

If you encounter any issues while trying to delete your account, please contact our support team through the "Help" section in the app or by emailing us at account@baliguided.com.